Privacy Policy

Last updated · April 22, 2026

Elyptis AI ("Elyptis," "we," or "us") is a missed-call auto-response service operated by Jacobe Delcastillo, a sole proprietorship based in Port St. Lucie, Florida. This policy explains what information we collect, how we use it, and the choices you have.

What this service does

Small businesses subscribe to Elyptis so that when a customer calls and no one answers, the customer receives an automated text reply within about 60 seconds. The reply identifies itself as an AI assistant, acknowledges the missed call, and may ask a short series of qualifying questions on behalf of the business.

Who we collect information from

We only exchange messages with people who initiated contact with a business that uses Elyptis — by placing a phone call, submitting a form, or replying to an existing thread. We do not cold-text, purchase phone number lists, or scrape contact data from the internet.

What we collect

Phone number of the person who called or messaged the business.
Call metadata (time, duration, whether it was answered) passed from the phone carrier to the service.
SMS conversation content exchanged through our service, including your replies to qualifying questions.
Timestamps of each message for service diagnostics and compliance logging.

We do not collect Social Security numbers, financial account numbers, government IDs, geolocation data, or health information.

How we use it

To send a single automated reply to your missed call.
To conduct a short qualifying conversation on the business's behalf.
To deliver the information you shared to the business you contacted.
To honor opt-out requests (STOP) and respond to help requests (HELP).
To maintain service reliability, diagnose technical issues, and meet our legal and carrier-compliance obligations.

Who we share it with

We share your conversation content and contact information with the specific business you contacted. That is the entire purpose of the service.

We also rely on the following service providers who process data on our behalf:

Twilio — SMS delivery and phone infrastructure.
Anthropic — AI model that generates qualifying questions and responses.
Google — Email (Google Workspace), Calendar (for booking), and Sheets (for conversation logs).

We do not sell your information. We do not share it with advertisers, data brokers, or marketing platforms. We do not use your information to train AI models.

SMS consent, opt-out, and rates

Consent to receive SMS from Elyptis is collected through a two-step flow. Step 1: you call a phone number publicly listed by a business that subscribes to Elyptis with a clear AI-assist disclosure (see our consent flow walkthrough). Step 2: when your call goes unanswered, Elyptis sends one transactional SMS asking you to Reply YES (or Y, START) to schedule a callback. No further messages are sent unless you reply with one of those keywords. Elyptis does not send marketing or promotional messages.

Mobile information — data sharing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Reply STOP to any message to end the conversation immediately. You will receive a single confirmation message and no further texts. Other accepted opt-out keywords: STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPTOUT.
Reply HELP (or INFO) to receive contact information for Elyptis and the business.
Reply YES (or Y, START) to opt in to the callback-scheduling conversation after the initial transactional reply.
Message frequency. Up to 5 transactional SMS messages per missed-call event. We do not send recurring or marketing SMS.
Msg & data rates may apply. Standard carrier messaging rates apply to any SMS you send or receive.
Quiet hours. We do not send messages between 9 PM and 8 AM local time.

How long we keep it

Conversation logs are stored for the duration of the business's subscription to Elyptis, plus up to 90 days for compliance and dispute resolution. If the business cancels, or if you ask us to delete your information, we remove it within 30 days except where retention is required by law.

Your rights

You can request a copy of the information we have about you, ask us to correct or delete it, or ask us to stop processing it, by emailing Jacobe@elyptis.ai. We respond within 30 days.

Children

Elyptis is not directed at children under 13, and we do not knowingly collect information from them. If you believe a child has contacted us, email Jacobe@elyptis.ai and we will delete the information.

Changes to this policy

If we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify subscribed businesses by email. Continued use of the service after changes means you accept the revised policy.

Contact

Elyptis AI
Operated by Jacobe Delcastillo
Port St. Lucie, Florida
Email: Jacobe@elyptis.ai
Phone: (772) 207-6051